Shipping & Delivery.

Processing Times.

All orders are processed within 1–2 working days of being placed. Orders placed on weekends or UK public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email.

Please note that the delivery estimates below are from the date of dispatch and are in addition to our processing time.

UK Delivery.

Free standard delivery applies to qualifying orders of £40 or more after discounts.

Delivery times are estimates and may occasionally be affected by courier delays, adverse weather or other circumstances outside our control.

UK Delivery Areas.

Our standard UK delivery rates apply to England, Scotland and Wales.

Delivery times and charges may vary for Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands. Any applicable delivery charges will be shown at checkout.

International Delivery.

We currently ship to selected countries within the EU and to the Republic of Ireland.

International delivery typically takes 5–10 working days from dispatch, depending on the destination and customs processing.

International shipping costs are calculated at checkout based on your delivery location and order weight.

International orders may be subject to import VAT, customs duties and/or handling fees depending on the destination and order value. Unless stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in our shipping charges.

If your country is not currently available at checkout, please contact us at info@piperperiod.com. We are continually expanding the countries we ship to.

Tracking Your Order.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.

If you have not received a dispatch email within 3 working days of placing your order, please check your spam or junk folder. If you still cannot find it, contact us at info@piperperiod.com and we'll be happy to help.

Delivery Addresses.

Please check your delivery address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at info@piperperiod.com. We will do our best to update your details before dispatch, but we cannot guarantee that an address can be changed once your order has been processed or dispatched.

Delivery Issues.

If your order has not arrived within the estimated delivery window, please contact us at info@piperperiod.com with your order number.

Occasionally, deliveries may be delayed due to circumstances outside our control, such as courier disruption, adverse weather or customs processing. If your order is delayed or has not arrived, please get in touch and we will work with the courier to investigate and resolve the issue.

Packaging.

All Piper orders are dispatched in discreet packaging.

Your Pipers arrive in a resealable zip-lock bag designed to be used again and again, perfect for storing your underwear at home or popping them in your bag when you're out and about.

We want our packaging to be useful beyond delivery, so we've designed the bag to be kept and reused.