Returns & Refunds.

Our 30-Day Trial Promise.

We're confident you'll love your Piper period underwear, so we offer a 30-day trial on your first order.

Try your Pipers at home, wash them and wear them as directed in our care guide. If you're not completely satisfied, contact us within 30 days of delivery and we'll arrange a refund or exchange, no lengthy explanations needed.

The 30-day trial:

• begins on the date your order is delivered;
• applies to one pair per customer from your first order; and
• requires the product to have been used and cared for in accordance with our care instructions.

Any additional pairs in your order are covered by our standard returns policy below.

Our 30-Day Trial Promise is provided in addition to, and does not affect, your statutory rights.

Standard Returns.

If you change your mind about your purchase, please let us know within 14 days of receiving your order.

You then have a further 14 days to return eligible items to us.

For hygiene reasons, period underwear must be unworn, unwashed and returned with its original hygiene seal and/or protective packaging intact, unless the item is being returned under our 30-Day Trial Promise or because it is faulty.

Please take care when trying on your Pipers and try them on over your own underwear until you're sure you'd like to keep them.

Faulty, Damaged or Incorrect Items.

If your item is faulty, damaged or isn't what you ordered, please contact us at info@piperperiod.com with your order number and details of the problem.

If possible, please include a photograph of the fault or incorrect item. This isn't intended to limit your rights, but it can help us resolve the issue more quickly and improve our quality control.

Where an item is faulty, damaged or supplied incorrectly, we'll cover reasonable return postage costs and provide the appropriate refund, repair or replacement in accordance with your statutory rights.

Your legal rights in relation to faulty or incorrectly supplied goods are not affected by this policy.

How to Make a Return.

1. Email info@piperperiod.com with your order number and let us know which item you'd like to return.
2. We'll reply within 2 working days with return instructions.
3. Pack your item securely and return it using the instructions provided.
4. Once your return has been received, we'll process your refund as quickly as possible and within the applicable statutory timeframe.

For standard change-of-mind returns, you are responsible for the cost of returning the item to us.

We recommend keeping your proof of postage until your return has been processed.

Exchanges.

Need a different size or style? We're happy to exchange eligible, unworn and unwashed items where the hygiene seal and/or protective packaging remains intact.

Please let us know within 14 days of receiving your order and follow the returns process above.

If there is a price difference between the items, we'll arrange the additional payment or refund as appropriate.

Alternatively, you can return your eligible item for a refund and place a new order.

Refunds.

Approved refunds will be made to your original payment method.

We aim to process refunds within 5–7 working days of receiving your return. In all cases, refunds will be made within the timeframe required by applicable consumer law.

For eligible cancellations, we will also refund the cost of our standard delivery service where required. If you chose a more expensive delivery option, such as Express Delivery, any additional amount paid above our standard delivery charge is not refundable.

Return postage for standard change-of-mind returns is the customer's responsibility. We will cover reasonable return postage costs where an item is faulty, damaged or has been sent to you incorrectly.

Please note that your bank or payment provider may take additional time to show the refund in your account after we have processed it.

Your Statutory Rights.

Nothing in this policy affects your statutory rights under UK consumer law, including your rights where goods are faulty, not as described or not fit for purpose.